Return and Refund Policy

Last Updated: June 9, 2026

At CaseNobelle, we provide a 90-day return window. This means you may request a return within 90 days from the date your order was delivered to the shipping address used at checkout.

Eligibility for Returns

We accept returns for both defective and non-defective items, as long as the return meets the conditions below.

To qualify for a return:

The item must be unused and in its original condition.

The item must be returned in its original packaging.

Proof of purchase is required.

Items returned without first receiving return authorization will not be accepted.

How to Start a Return

To request a return, please contact us at:

Email: support@casenobelle.com

Please include your order number and the reason for your return request.

If your request is approved, we will send you return instructions and confirm the correct return address. Return requests must be submitted within 90 days of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

We do not charge restocking fees for approved returns.

If the item you received is defective, damaged, or incorrect, we will cover the return shipping cost after the issue has been reviewed and approved.

Damaged or Incorrect Items

Please check your order carefully once it arrives.

If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and help with the next steps.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Final sale items, if clearly marked as final sale at the time of purchase

Refund Timeline

Once your return is received and inspected, we will notify you whether the refund has been approved.

Returns are usually inspected within 5–7 business days after they arrive.

If approved, the refund will be issued to the original payment method within 10 business days.

Banks and payment providers may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

We accept exchanges for eligible items within 90 days of delivery.

To request an exchange, please contact us at support@casenobelle.com with your order number and the item you would like to exchange.

If approved, we will provide instructions for returning the original item and arranging the replacement. Exchange availability may depend on current product availability.

Return Address
Approved returns must be sent to our designated returns facility:

U.S. Returns Address:
219 36th St #2, Brooklyn, NY 11232, United States

This address is used for U.S. fulfillment and approved returns. The correct return address and return instructions will be confirmed during the return authorization process.

Please do not send any items back before your return request has been approved.

Contact Information

For questions about returns, refunds, exchanges, damaged items, or return authorization, you may contact us using the details below:

Store Name: CaseNobelle

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 000000, Hong Kong

E-Mail: support@casenobelle.com

Phone Number: +1 917 994 9912

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.