Privacy Policy
Last Updated: June 9, 2026
This Privacy Policy explains how CaseNobelle (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit, use, make a purchase from casenobelle.com (the “Site”), or otherwise communicate with us.
Our store is hosted on Shopify, which allows us to operate the Site and provide related online store services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to matters involving the collection, use, processing, and disclosure of personal information.
By using the Site or our services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to personal information, we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.
Depending on how you interact with the Site, we may collect the following types of personal information:
Contact details: name, email address, phone number, billing address, and shipping address
Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled
Payment-related information: transaction details processed by secure third-party payment providers. We do not store full credit or debit card numbers.
Account information: login details, account preferences, and saved information, if account features are used
Customer support communications: emails, messages, contact form submissions, return requests, and related support history
Device and usage information: IP address, browser type, device type, pages viewed, referral information, and interaction data
Cookies and similar technologies: information used for site functionality, analytics, preferences, and marketing performance
Sources of Personal Information
We may collect personal information from the following sources:
You directly, such as when you place an order, create an account, submit a form, contact customer support, or request a return
Automated technologies, including cookies, pixels, analytics tools, and similar tracking technologies
Shopify and service providers, including hosting, checkout, payment, fulfillment, shipping, analytics, fraud prevention, and customer support providers
Advertising and marketing partners, where permitted by applicable law and your consent choices
How We Use Your Personal Information
We use personal information for purposes including:
Processing orders, payments, shipping, returns, refunds, and exchanges
Providing customer support and responding to inquiries
Operating, maintaining, and improving the Site and our services
Monitoring website performance and troubleshooting technical issues
Detecting, preventing, and addressing fraud, abuse, security risks, or unauthorized activity
Sending order confirmations, shipping updates, service messages, and other transaction-related communications
Sending marketing emails, promotional messages, or product updates where permitted. You may unsubscribe at any time.
Complying with legal obligations, enforcing our policies, and protecting our rights
How We Disclose Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business and provide services, including:
Shopify, for store hosting, checkout, and platform services
Payment processors, to securely process transactions
Fulfillment and shipping partners, to prepare and deliver orders
Customer support and email service providers, to manage communications
Analytics and advertising providers, to measure site performance and improve marketing where permitted
Fraud prevention and security providers, to help protect customers and the Site
Legal authorities or regulators, where required by law or necessary to protect rights, safety, property, or legal interests
Business partners or successors, in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction
Advertising and Analytics
We may use cookies, pixels, and similar technologies to operate the Site, remember preferences, analyze website performance, improve user experience, and support advertising or marketing activities.
You may manage cookies through your browser settings or through any available consent tools on the Site. You may also adjust advertising preferences through platforms such as Google, Meta, or other advertising providers, where applicable.
Disabling certain cookies may affect some Site features or functionality.
Shopify and Shopify-Enhanced Features
The Site is hosted by Shopify. Shopify may collect and process personal information to provide, secure, and improve its platform and related services.
For more information about Shopify’s privacy practices, you may review Shopify’s privacy resources at:
Third-Party Websites and Links
The Site may contain links to third-party websites, tools, payment pages, tracking services, or external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you access.
Children’s Privacy
The Site and our services are not intended for children or individuals under the age of majority in their location.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
Security and Retention
We use reasonable technical and organizational measures designed to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
Fulfill orders and provide services
Maintain business and transaction records
Provide customer support
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Enforce agreements and policies
Prevent fraud and maintain security
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request restriction or objection to certain processing activities
Request portability of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing emails at any time
To submit a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.
We do not discriminate against users for exercising their privacy rights.
International Transfers
Personal information may be transferred to, stored in, or processed outside your country or region of residence, including in locations where Shopify, our service providers, fulfillment partners, or business operations are located.
Where required by applicable law, appropriate safeguards may be used for international transfers, such as contractual protections or other legally recognized transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after updates are posted means you acknowledge the updated Privacy Policy.
Contact Information
For questions about this Privacy Policy, privacy-related requests, or how personal information is handled, you may contact us using the details below:
Store Name: CaseNobelle
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 000000, Hong Kong
E-Mail: support@casenobelle.com
Phone Number: +1 917 994 9912
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
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